Angel holds two professional designations: California Apartment Association’s CCRM, as well as the ARM from the Institute of Real Estate Management.
Every Property Management company needs a policy procedure, and operations manual, but not every management company has this roadmap in place!
“… Angel is the only person to receive a request to return annually to handle our Sexual Harassment and Fair Housing Seminars at our Annual Corporate Conference. If your business has anything to do with the management of housing or people, we would highly recommend that you consider Angel Rogers.”
“STAR Training has proven to be a valuable partnership as Quality Management Group continues to expand. It allows our company to be successful in delivering ‘Quality’ service to our residents and partners by enhancing our team’s skills and knowledge through training and educational course.”
Property Management Basics
Skills for Service Techs
Introducing the TrainingToday Customer Service Library
Web-Based Training Courses for Supervisors and Employees.
Up to Date
Ready to Use!
TrainingToday is a leading provider of education online education programs for employees and supervisors. Each course addresses a specific topic with engaging and interactive presentations, delivering practical advice and clear instructions that trainees will remember long after the training is complete.
And with a built-in LMS, TrainingToday dies all the scheduling, tracking, testing, and reporting for you. It’s your turnkey training solution.
From phone skills to handling customer complaints and stress management, TrainingToday’s Customer Service library includes everything you need for your customer service team to provide world-class service.
The TrainingToday Customer Service Library includes courses on:
Business Writing Skills for Employees
Coaching for Superior Employee Performance: Techniques for Supervisors.
Conflict Resolution for Employees
Connect With Customers Training Online
Customer Service Skills – How We Can All Improve
Customer Service – How to Promote Among Staff
E-mail Best Practices for All Employees
Effective Communication for Employee Training
Handling Customer Complaints Training
How to Maintain Customer Loyalty
How to Manage Time Wisely – A Guide for Employees
Identifying Customer Needs
Maintaining a Positive Attitude
Making Customers Feel Special
Motivating Employees: Tips and Tactics for Superiors
Problem Solving for Employees
Stress Management (Multimedia)
Teambuilding for Employees
The Power of Listening
Turn Satisfied Customers into Repeat Customers Training
Proud Member of
CAA & CCRM
How would you like CCRM to come to YOU? I can make that happen! Due to my unique partnership with the CAA I am authorized to offer “Corporate College”. CCRM will come to you, at your location, at the times you need, and with YOUR team. There are many advantages to Corporate College – less mileage paid out, one-on-one instruction and your team will receive the same quality training at the same time, I am taking reservations NOW for 2018. Call me today! (909) 725-2700