About

Angel holds two professional designations: California Apartment Association’s CCRM, as well as the ARM from the Institute of Real Estate Management.

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Consulting

Every Property Management company needs a policy procedure, and operations manual, but not every management company has this roadmap in place!

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Success Stories

“… Angel is the only person to receive a request to return annually to handle our Sexual Harassment and Fair Housing Seminars at our Annual Corporate Conference. If your business has anything to do with the management of housing or people, we would highly recommend that you consider Angel Rogers.”

Paul R. Prentice, Newport Pacific Capital Company, Inc.

“STAR Training has proven to be a valuable partnership as Quality Management Group continues to expand. It allows our company to be successful in delivering ‘Quality’ service to our residents and partners by enhancing our team’s skills and knowledge through training and educational course.”

Tim Johnson - Senior Vice President, Quality Management Group

Property Management Basics

Leasing Skills
Customer Service
Skills for Service Techs
Business Etiquette

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I额

Mastering Marketing
Leadership 101
Conflict to Solution
Customer Service

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Required Classes

Fair Housing
Sexual Harassment
Diversity
Workplace Violence

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Introducing the TrainingToday Customer Service Library

Web-Based Training Courses for Supervisors and Employees.

  • Professionally Developed

  • Mobile Ready

  • Up to Date

  • Engaging

  • Ready to Use!

TrainingToday is a leading provider of education online education programs for employees and supervisors. Each course addresses a specific topic with engaging and interactive presentations, delivering practical advice and clear instructions that trainees will remember long after the training is complete.
And with a built-in LMS, TrainingToday dies all the scheduling, tracking, testing, and reporting for you. It’s your turnkey training solution.

From phone skills to handling customer complaints and stress management, TrainingToday’s Customer Service library includes everything you need for your customer service team to provide world-class service.

The TrainingToday Customer Service Library includes courses on:

  • Business Writing Skills for Employees

  • Coaching for Superior Employee Performance: Techniques for Supervisors.

  • Conflict Resolution for Employees

  • Connect With Customers Training Online

  • Customer Service Skills – How We Can All Improve

  • Customer Service – How to Promote Among Staff

  • E-mail Best Practices for All Employees

  • Effective Communication for Employee Training

  • Handling Customer Complaints Training

  • How to Maintain Customer Loyalty

  • How to Manage Time Wisely – A Guide for Employees

  • Identifying Customer Needs

  • Maintaining a Positive Attitude

  • Making Customers Feel Special

  • Motivating Employees: Tips and Tactics for Superiors

  • Phone Skills

  • Problem Solving for Employees

  • Stress Management (Multimedia)

  • Teambuilding for Employees

  • The Power of Listening

  • Turn Satisfied Customers into Repeat Customers Training

Proud Member of

CAA & CCRM

How would you like CCRM to come to YOU? I can make that happen! Due to my unique partnership with the CAA I am authorized to offer “Corporate College”. CCRM will come to you, at your location, at the times you need, and with YOUR team. There are many advantages to Corporate College – less mileage paid out, one-on-one instruction and your team will receive the same quality training at the same time, I am taking reservations NOW for 2018. Call me today! (909) 725-2700

Consulting

Contact Us Now!

Email: angel@angelrogers.com

Telephone: (909) 725-2700

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