Current Offerings

Training On-Demand

I have partnered with TrainingToday®, a leading provider of online education programs for employees and supervisors. Each course addresses a specific topic with engaging and interactive presentations, delivering practical advice and clear instructions that trainees will remember long after the training is complete.

From phone skills to handling customer complaints and stress management, TrainingToday’s Customer Service library includes everything you need for your customer service team to provide world-class service.  Call TODAY to set your team up for

Training selections include:

  • Business Writing Skills for Employees

  • Coaching for Superior Employee Performance:    Techniques for Supervisors

  • Connect With Customers

  • Customer Service Skills—How We Can All Improve Customer Service

  • How to Promote Among Staff

  • E-Mail Best Practices for All Employees

  • Effective Communication for Employee Training

  • Handling Customer Complaints Training

  • How to Maintain Customer Loyalty

  • How to Manage Time Wisely—A Guide for Employees

  • Identifying Customer Needs

  • Maintaining a Positive Attitude

  • Making Customers Feel Special

  • Motivating Employees: Tips and Tactics for Superiors

  • Phone Skills

  • Problem Solving for Employees

  • Stress Management (Multimedia)

  • The Power of Listening

  • Leasing Skills
  • Customer Service
  • Skills for the Service Tech
  • Business Etiquette
  • Financial Terms for Rental Housing Professionals
  • Mastering Marketing
  • Leadership 101
  • Conflict to Solution
  • Customer Service… It Really Is All About YOU!
  • New You…NOW!
  • Amazing Race… Property Management Style
  • Extreme Makeover… Attitude Edition
  • Coaching Your Team to Success!
  • Leasing with the Stars!
  • Wrestling Resident Issues
  • Fair Housing
  • Sexual Harassment – AB1825 compliant

  • Harassment – Diversity – Workplace Violence
  • Ethics

Fair Housing DVD

“An introduction to Fair Housing – What rental housing professionals need to know in California” was developed for management companies to provide Fair Housing before reporting for the first day on the job. Fair Housing is not a suggestion, not a policy, and certainly not an option. It is the law. In the state of California, all housing is covered by Fair Housing. Whether you are new to rental housing or a seasoned professional, it is essential to stay informed and up to date on the topic of Fair Housing. this video reviews the basics of Fair Housing principles while specifically addressing the additional laws, protections, and agencies in California.

Now Selling!!
Available on DVD or On-Demand